🛟 Guide
Getting IT Help
If something isn't working — a login, Wi-Fi, printing, email — the IT Department is here to help.
itsupport@imco.edu.om — describe the problem and your Student ID.
Student Portal
Raise a Help request from portal.imco.edu.om.
IT Office
Come in person during college hours — bring your student ID.
Before you contact us — quick checks
- Can't log in anywhere? Try the password reset — it fixes most account problems.
- Wi-Fi won't connect after a password change? Forget the
eduroamnetwork and set it up again. - Blackboard or NU Portal problem? That's your NU account — mention that so we route it correctly.
- Microsoft asks for verification you can't complete? See Verify Your Microsoft Account.
What to include in your message
- Your name & Student ID
- So we can find your account
- What you were doing
- e.g. “signing in to email on my laptop”
- The exact error
- Type it out or attach a photo / screenshot
- When it started
- And whether it ever worked before
🚫
IT will never ask for your password by email or message. Don't share it
with anyone.